Level 3 Service Desk Engineer

Level 3 Service Desk Engineer - WFH/ US Hours

About the Role:

Are you an experienced Azure administrator with a passion for troubleshooting and automation? We are seeking a Level 3 Service Desk Engineer to join a growing 24x7 service desk team. In this role, you will own escalated incidents and requests, perform advanced troubleshooting across Azure compute, networking, identity, and security, and drive automation to improve stability and efficiency.

Key Responsibilities:

• Take ownership of L3 escalated tickets in ServiceNow (incidents, problems, changes), meeting or exceeding SLA targets.
• Perform deep-dive troubleshooting across Azure VMs, virtual networks, NSGs, VPN/ExpressRoute connectivity, Azure Load Balancer, Storage, and Azure AD/Microsoft Entra ID.
• Lead major incident resolution, including conference bridges, stakeholder updates, and post-incident reviews.
• Provision, configure, and maintain IaaS workloads (VM sizing,...