Liaison Collector

Overview

The Liaison Collector acts as a key intermediary between customers with outstanding payments and the company. This role requires a delicate balance of firmness and empathy, focusing on building relationships with customers to facilitate timely payments while preserving goodwill. The Liaison Collector will investigate account discrepancies, negotiate payment plans, and accurately document all communication.

Responsibilities

• Investigate account discrepancies and document communications accurately.
• Negotiate payment plans with customers to facilitate timely payments while preserving goodwill.
• Build and maintain relationships with customers while ensuring compliance with applicable laws and regulations.

Qualifications

• Excellent communication and interpersonal skills, with an emphasis on active listening and empathy
• Strong negotiation and problem-solving abilities
• Proficiency in basi...