Licensed Team Lead-Pickering, ON-LensCrafters

Requisition ID:
Store # : LensCrafters
Position: Full‑Time

General Function

The Licensed Team Lead creates exceptional value in the lives of customers & patients by delivering exceptional customer service. They ensure customers & patients are always delighted and assist in the achievement of store success by managing key optical & lab processes (if applicable) and systems to exceptional results.

Major Duties and Responsibilities

While Working in Retail

• Ensure the LensCrafters team provides unsurpassed customer service
• Proactive & solution‑driven, accurate execution & product knowledge
• Assist customers with selections, provide recommendations, and support sales associates
• Serve as a responsible alternate store key holder

Under current & valid state opticianry license, perform the following:

• Provide expertise & product knowledge on lens ...