Life Sciences Product Support Specialist

Elevate customer satisfaction as a Product Support Specialist at PatSnap, focusing on Life Sciences in a hybrid environment. Engage with clients to solve technical challenges and educate them about the platform.

As a vital member of PatSnap's Product Support team, you will directly assist customers in navigating Life Sciences products. This role entails addressing technical inquiries, creating educational documentation, and championing product knowledge. Strong problem-solving abilities and a passion for teaching complex concepts are essential in this engaging position.

Key Responsibilities:
• Answer technical queries using Zendesk ticketing system
• Create and manage technical learning documentation
• Develop documents for Life Sciences platforms
• Champion product knowledge across PatSnap tools
• Collect and analyze customer feedback for product development

Requirements:
• 2+ years in a customer-facing role