Lifecycle & Retention Creative Lead Toronto

Elevate customer engagement at Jerry.ai as the Creative Lead for Lifecycle & Retention. Your mission is to transform transactional messaging into heartfelt, relationship-driven communications.

As the Creative Lead, you will overhaul customer communications across all platforms, including CRM, email, and SMS. Collaborating with Product, Design, and Customer Insights teams, you’ll foster trust and engagement through value-driven messaging. Your role evolves as you implement successful campaigns and may expand into creating additional organic content to enhance brand affinity.

Key Responsibilities

• Overhaul customer communications for tone and emotional impact
• Collaborate with cross-functional teams for effective messaging
• Drive customer growth through targeted lifecycle campaigns
• Produce engaging organic content for social media
• Ensure consistency in brand voice across channels

Requirements

• M...