Lifecycle & Support Communications Specialist

About Geotab

Geotab is a global leader in IoT and connected transportation. The company is certified Great Place to Work and provides a diverse, inclusive environment focused on safety, sustainability, and customer success.

About the Role

The Lifecycle & Support Communications Specialist will own the execution and governance of transactional, operational, and support-related customer communications across Geotab’s global customer base. This role translates operational requirements into scalable communication programs, safeguards channel integrity, and ensures that customer‑facing communications reinforce value throughout the post‑sale lifecycle.

Responsibilities

• Execute operational, transactional, and service-related communications including outage notifications, maintenance alerts, migration messaging, compliance updates, and product notices.
• Partner with Support, Product, Engineering, and Customer Care teams to gathe...