Lightspeed Hospitality Technical Specialist Role

Join Lightspeed as a Technical Specialist focusing on our hospitality sector in Montreal, Quebec, where you’ll provide unparalleled support to Strategic Accounts. This role is an opportunity to shape the experience of our top global merchants through advanced technical assistance.
You will engage with clients to resolve intricate issues, educate them on best practices, and advocate for essential product improvements that enhance their operations. Your understanding of hospitality workflows and strong problem-solving skills will help in supporting our clients' journey towards maximizing the value of the Lightspeed ecosystem.
Key Responsibilities:
• Provide exceptional technical support via multiple communication channels
• Collaborate with Implementation teams for seamless transitions
• Facilitate executive communication for escalated issues
• Drive feature adoption through proactive health syncs
• Train customers in effectively using our software solutions
Requi...