Job Description
The System Engineer position focuses on providing level 2 support for global IT infrastructures and applications. The person will be responsible for resolving incidents, creating operating procedures, collaborating with level 3 teams, and ensuring system availability.
Main responsibilities:
Level 2 incident support and resolution for infrastructure, networks, security, web applications, telecommand, and platforms.
Technical guidance and assistance to Incident Coordinators.
Close collaboration and/or escalation to Level 3 teams (System Administrators, Networks, DevOps, Development Engineers).
Creation and updating of SOPs.
Participation in special projects and management of critical alerts.
Required profile:
Experience in Linux/Unix, Windows Server, virtualization (VMWare, OpenStack).
Knowledge of Python, bash scripting, and networks (TCP/IP, LAN, WAN).
Intermediate English (spoken and written).
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