Live Chat Contact Centre Manager

• Min Degree in any relevant discipline
• At least 5 years of supervisory experience in contact center environment
• Experience in call centre, as well as setting up process flow for chat function, able to understand IT jargons
• Experience in shortlisting vendor, liaising with vendors and able to translate business requirement to developers
• Strong live chat operations experience; project management
• Experience in live chat operations and able to do customer experience mapping
• To curate SOPs, workflow process and conduct training to the new team.
• Experience in client fronting and strong/ good stakeholder management
• Location: next to MRT

Additional Information Required:
- Reason for leaving previous employment(s)
- Availability

For quicker response, kindly email direct to

Ivy Ho Sook Feng (CEI Number R
Recruit Express Pte Ltd 
EA Licence No: 99C4599

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