Live Chat Contact Centre Manager

Qualifications

• Min Degree in any relevant discipline
• At least 5 years of supervisory experience in contact center environment
• Experience in call centre, as well as setting up process flow for chat function, able to understand IT jargons
• Experience in shortlisting vendor, liaising with vendors and able to translate business requirement to developers
• Live chat operations experience; project management
• Experience in live chat operations and able to do customer experience mapping
• To curate SOPs, workflow process and conduct training to the new team
• Experience in client fronting and strong/ good stakeholder management
• Location: next to MRT

Additional Information

• Reason for leaving previous employment(s)
• Availability

For quicker response, kindly email directly to

Ivy Ho Sook Feng (CEI Number R )

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