Live Chat

Hiring: Live Chat / Email Support Agent (On-Site | Rotational Shifts)
Location: Fairways Commercial, DHA Phase 6, Lahore
Salary: Starting from PKR 60,000 (based on skills and experience)
Shift Timing: Rotational Shifts (Monthly Roster | 8 Hours Shift)
We are looking for a Live Chat & Email Support Agent to join our on-site team at Fairways Commercial, DHA Phase 6, Lahore. If you have strong English communication skills and can confidently handle customers using modern support tools and CRMs, this role is for you.
Job Responsibilities
Handle customer queries via Live Chat and Email
Provide accurate information and resolve issues efficiently
Manage customer conversations, follow-ups, and ticket handling
Use support tools and CRMs such as Zendesk, Gorgias, Intercom, Freshdesk, HubSpot, etc.
Support customers with product/service related queries (orders, refunds, cancellations, shipping, returns, product support, etc.)
Maintain a professional tone and ensur...