Live Chat Support

Job Description

• Provide live chat support and troubleshooting to clients in group chats, SMS, emails, etc.
• Address inquiries, concerns, and tech issues related to the POS system, hardware, and more
• Prioritize both speed and quality of responses while aiming for effective resolutions
• Handle phone calls when necessary to ensure comprehensive client support
• Act as a liaison between clients and our internal teams, effectively conveying client needs
• Collaborate with cross-functional teams to address and resolve client concerns
• Continuously improve template messages for efficiency and consistency
• Help create one-page guides, tutorial videos, and other materials to address common inquiries and enhance client self-service options
• Utilize client feedback to suggest improvements to our products and services
• Update trackers to maintain accurate records of client interactions, resolutions, as well as KP...