LM051: Retail Service Agent

Job Overview

Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.

General Job Description

Advise and offer our products and services to customers to achieve the Organization's sales objectives, as well as the development of frequent customers and Credit.

Responsibilities

• Performs a variety of over‑the‑counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages, answering questions regarding FEC products and services and providing over‑the‑counter service and over the phone service.
• Checks packages to ensure proper labelling, legality of c...