LM051: Retail Service Agent

General Job Description

Involves the completion of administrative tasks and coordination relating to the front‑line operation which may include data entry, ramp activities, sort activities, trace activities, despatch activities and local customer service. While operational tasks may be part of these roles, the majority of time is spent on office‑based activities.

• Performs a variety of over‑the‑counter customer service, administrative and clerical duties requiring direct and indirect customer interface.
• Assists customers by tracing packages, answering questions regarding FEC products and services and providing over‑the‑counter service and over the phone service.
• Checks packages to ensure proper labelling, legality of content including weight and size, proper wrapping, insurance values, special requirements for hazardous material shipment and compliance with Customs documentation required at destination.
• Collaborates with the fu...