LM211: Dedicated Customer Care Representative Senior

FedEx Group

Full-time cuautitlán, cuautitlán Other-General

Posted:

May 31, 2026

Location:

cuautitlán, cuautitlán, Mexico

Job Description

Responsibilities Bookings 
Customer Support 
Dedicated Account Desk 
Enquiries (Ad Hoc) 
Relationship Management 
Tracking & Monitoring Solutions (Including Prevention) 
Dedicated Customer Support 
Account Creation 
Process Onboarding 
Customer Inquiry 
Providing Quotes 
Complaint Handling 
Issue Resolution 
Case Management 
Service Recovery 
Pro‑active Prevention 
Claims Handling 
Escalated Issue Resolution 
Tracking 
Customer Relationship Management 
Job Description Involves online and telephone contact with external/internal customers within the functional area and completing any related administration. 
Qualifications Interpersonal Skills, Written & Verbal Communication Skills, Team Working Skills, Microsoft Office & PC Skills, Problem Solving Skills – High Sc...
                

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Job Overview

Job Type: Full-time

Location: cuautitlán, Mexico

Posted: May 31, 2026

Deadline: July 10, 2026