LM872: Manager Dedicated Customer Care

Customer Support; Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team); Dedicated Customer Support; Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.

Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees : Operational, Clerical, Mechanical / Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.

Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project Management Skills, Written & Verbal Communication Skills -...