Lms administrator & technical support officer

Job Purpose

The LMS Administrator & Technical Support Officer is the operational backbone of the university’s technology environment. The LMS Administrator & Technical Support Officer will manage the day-to day Moodle LMS, handle student and lecturer technical queries, support the registrar with SIS-related technology tasks, and ensure platform stability.

Key Performance Areas LMS Administration: Configure and maintain the Moodle LMS including user accounts, course shells, enrolments, roles, permissions, and system settings. Perform routine backups, plugin updates, and plugin maintenance. Student Technical Support: Serve as the primary point of contact for student technical queries including login issues, submission problems, browser compatibility, and navigation support. Maintain a responsive turnaround on support tickets logged on ticketing system with professional, clear communication. Lecturer & Academic Staff Support: Onboard lecturers onto the LMS, provide training on Mo...