Lobby Ambassador

Job Description

• Offer consistently professional, friendly, warm and engaging service
• Be available for guests at all times as a point of contact
• Maintain effective communication with all related departments to ensure a smooth service delivery
• Ensure that the rooming of all guests is according to the Swissotel standards
• Maintain an up to date knowledge of the hotel and local services and supply information and respond to guest queries
• Deal promptly, efficiently and pleasantly with any queries
• Establish, promote and maintain good public relations and enhances sales for the hotel at every opportunity 

Qualifications

• Previous customer related experience required
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Strong interpersonal and problem solving abilities
• P...