Local head of Platform F/M

This role leads the Emergency Home Assistance (EHA) platform for La Réunion – France. The core of the job: make sure customers get fast, effective help in home emergencies (plumbing, electrical issues, etc.) 24/7, while keeping operations efficient, compliant and on budget.

It’s a role for someone who has already run complex assistance / claims / call-centre operations, enjoys being close to the numbers and the floor, and can still think a few steps ahead. You should be comfortable taking full accountability for service delivery, leading leaders, and balancing customer experience, cost, and operational risk.

If you recognise yourself as an operations leader who can stabilise, improve and scale a 24/7 emergency assistance platform – this is likely a good fit.

What you do

• Own the day-to-day running of the EHA La Réunion platform (fron...