Location Support Specialist / IT Support

WHAT YOU’LL DO​

As a Location Support Specialist / IT Support, you will be responsible for handling a wide range of tasks that involve providing hands-on support to end users. This role serves as the on-site extension of the Support Services team, offering technical assistance and troubleshooting.

You will: 

• Act as the on-site extension of Support Services, providing technical assistance and troubleshooting.
• Coordinate incidents and other tech relates matter towards 3rd party vendors.
• Responsible for on-site configurations, installations, and inspections of products and services, such as hardware for new employees.
• Offer technical assistance by troubleshooting malfunctioning software and hardware, and perform local installations for offices and warehouses.
• Document and communicate ongoing assignments, progress, and potential areas for improvement.