Logistics Coordinator + Customer Care

Atlas is building the operating system for restaurants. Atlas is the easiest way to start, run and grow any restaurant online and offline. We are the team that previously built Grain, a venture-backed online restaurant, to millions in revenue. Team and investors are from Grain, Accenture, Microsoft, Udacity, McKinsey, Salesforce, Y Combinator and others.

Read our hiring memo here.

Role information

• We are looking for someone to manage logistics operations and all merchant requests from end to end, solving them quickly, maintaining high standards in all interactions and driving customer satisfaction and NPS up.
• Team: Customer Care
• Location: Remote
• Working hours: This role is a full-time role, with 5-day workweek, and days subject to change.

You will

• Handle logistics for ongoing delivery orders.
• Handle logistics claims for incidents reported by merchants.
• Send summarised...