Logistics Customer Specialist

About the role

Bluebean, Incorporated is seeking a talented Logistics Customer Specialist (Voice/Non-Voice) to join our growing team. As a Logistics Customer Specialist, you will be responsible for providing excellent customer service and support to our clients in the logistics and transportation industry. This is a full-time position that offers a competitive salary and benefits package.

What you'll be doing

• Responding to inbound customer inquiries and requests via phone, email, and other communication channels
• Providing detailed information about our logistics services and assisting customers with order tracking, delivery updates, and other service-related questions
• Troubleshooting and resolving customer issues in a timely and professional manner
• Maintaining accurate records and documentation of all customer interactions
• Collaborating with cross-functional teams to ensure seamless customer experiences
• Identif...