Lounge Ambassador

Cathay Pacific Airways Limited

Full-time Hong Kong, Hong Kong Other-General

Posted:

February 22, 2026

Location:

Hong Kong, Hong Kong, Hong Kong

Job Description

                    Role Introduction
Reports to: Lounge Service Delivery Manager
In order to become one of the world’s greatest service brands, service excellence is at the heart of our core brand value proposition.
As the Lounge Ambassador, you will play a crucial role at the lounge by demonstrating to our customers the 3 key brand values of ‘Thoughtful’, ‘Progressive’ & ‘Can-do Spirit’, making all the moments of truth memorable by understanding the voice of our customers and ensuring top-notch lounge experience.
Key Responsibilities
Deliver excellent service to customers with warmth and professionalism and in accordance to company and legal standards relating to service, food safety, health and safety
Interact with customers, anticipate their needs and initiating conversations to build rapport and offer personalized assistance
Address customer inquiries while professionally handling feedback, complaints, and requests to improve the lounge experience<...
                

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Job Overview

Job Type: Full-time

Location: Hong Kong, Hong Kong

Posted: February 22, 2026

Deadline: April 03, 2026