Lounge Concierge

Overview of Duties

• Ensure effective and efficient operation of the lounge reception desk
• Provide exceptional service, ensuring total customer satisfaction to our guests at all times
• Be an ambassador of Accor Hotels and the Qantas Airways

Main Responsibilities

• Provide a warm welcome as first point of contact.
• Monitor lounge entry according to policy requirements.
• Ensure guest experience is seamless from check-in and hosting at the lounge.
• Assist with lounge service when required.
• Respond to guest queries and follow up with partner airlines when required.
• Provide services to our guests in relation to their flights in adherence to the lounge procedures.
• Develop positive communication and build collaborative relationship with airline partner(s) - understanding guests and flights' eligibility in usage of the lounge.
• Monitor, log and announce all flight departures and del...