Loyalty Manager 忠实客户经理

• Monitor guest relation personnel to ensure maximum guest satisfaction through ρpersonal recognition and prompt cordial attention from arrival through departure.
• 监督客户关系部工作人员,以确保来宾始终得到礼貌接待及充分的注意和重视,由此实现最大的客人满意度
• Monitor guest radiations personnel to ensure Priority Club members consistent receive a benefits, repeat guests and other VIP’s receive special recognition and service.
• 监督客户关系部人员的工作,以确保优悦会会员始终得到全部优惠,常客和其它贵宾也得到特别关照
• Inspects all VIP rooms prior to arrival.
• 在贵宾到达前对贵宾房进行检查
• Greet VIP guests personally.
• 亲自迎接贵宾
• Liaise with other departments and necessary outside contracts to ensure excellent service delivery.
• 与其它部门和必要的外部承包商联系,以确保提供高质量的服务
• Oversee maintenance of efficient repeat guest history system.
• 对高效的常客客史档案系统维护实施监管
• Promote Inter Hotel sales and in-house facilities.
• 促进店际销售及完善内部设施
• Perform such functions as to include but not be limited to:
• 行使下列功能,包括但不仅限于:
• IHG Rewards Club and regular guest welcome letters