Loyalty Program Specialist

Job Summary

We are looking for a Loyalty Program Specialist with strong experience in telecom loyalty models and reward systems. The ideal candidate will be responsible for managing loyalty program operations, ensuring smooth earning and redemption mechanisms, and overseeing financial processes such as settlement, billing, and reconciliation with external partners.

Key Responsibilities

• Manage and optimize loyalty program strategies aligned with telecom industry best practices.
• Develop and improve loyalty models, campaigns, and customer engagement initiatives.
• Oversee loyalty system operations including points calculation, earning logic, redemption rules, and workflow configuration.
• Coordinate with technical teams to ensure loyalty platform integrations and smooth system performance.
• Manage financial processes related to loyalty programs including billing, settlements, and reconciliation.
• Ensure ac...