Luxury Auto Service Concierge Advisor

Position Overview

Genesis of Corona is seeking an experienced Automotive Service Advisor to deliver a high-touch, concierge-level service experience. This role is ideal for a professional who understands the expectations of luxury clientele and can effectively manage both customer relationships and high-value service operations.

Key Responsibilities

• Serve as the primary point of contact for luxury clientele, ensuring a seamless and personalized service experience
• Perform detailed vehicle walk-arounds and accurately document customer concerns
• Prepare and present service recommendations with transparency and professionalism
• Coordinate with factory-trained technicians to ensure timely, high-quality repairs
• Proactively communicate service updates via phone, text, or digital platforms
• Manage high-value repair orders while meeting or exceeding sales and CSI (Customer Satisfaction Index) targets