Luxury Contact Centre Team Lead Role

Shape the luxury client experience as a Contact Centre Team Lead at Tiffany & Co. in Canada. Champion sales and client satisfaction through effective team management.

As a Team Lead, you will oversee a dedicated contact centre team, ensuring they deliver premium service that represents the Tiffany brand. You'll set clear goals, promote a culture of excellence, and utilize insights from client interactions to inform and improve service delivery. Your leadership will drive both team performance and client loyalty.

Key Responsibilities:
• Set clear and motivating goals for the team
• Drive performance tracking and gap closure initiatives
• Hire and train the best talent for customer engagement
• Monitor the quality of client interactions
• Ensure efficiency in operational processes

Requirements:
• Minimum 3 years in luxury retail or hospitality environments
• Proven ability in sales and relationship managemen...