Luxury Front Office Manager at Rimrock

Elevate guest experiences as the Front Office Manager at Rimrock Banff, where luxury hospitality meets genuine care. Lead and inspire your team in delivering exceptional service.
Rimrock Banff is seeking a dynamic Front Office Manager to oversee Front Desk and Night Audit operations. You will work closely with Rooms Division leaders to create bespoke experiences for VIPs and long-stay guests. The role demands strong leadership skills and a passion for luxury service while maintaining a presence in the lobby to ensure flawless guest interactions.
Key Responsibilities:
• Lead Front Desk and guest experience operations
• Foster a culture of warmth and professionalism
• Coach team members for luxury service excellence
• Manage departmental budgets and performance metrics
• Collaborate with operational leaders for seamless experiences
Requirements:
• Experience in luxury hotel Front Office leadership
• Strong operational and financial skills
• Familiarity wi...