M365 Team Lead

Part of Stefanini's Infrastructure Services division, the Digital Workplace Platform (DWP) team continues to grow, and we are seeking a M365 System Admin Lead to coordinate technical support activities and ensure the successful delivery of Microsoft 365 services to customers in line with agreed service levels and contractual commitments.

In this role, you will lead and support a team of engineers, oversee daily operations, and act as a key point of contact for escalations, ensuring high-quality service delivery, team performance, and continuous improvement aligned with organizational standards and client expectations. 

The M365 System Admin Lead is responsible for coordinating the daily operations of the M365 support team, ensuring high-quality service delivery aligned with client expectations and organizational standards. This role combines technical expertise with people leadership, focusing on team performance, incident management oversi...