M365 - Technical Lead

Responsibilities

• Evaluate the current level of M365 usage and maturity across the organization, find gaps and opportunities, and set success metrics and KPIs.
• Oversee the M365 applications and increase adoption.
• Develop and deliver effective communication, training, and support for M365 users, champions, and leaders.
• Build and manage a network of M365 champions who can support M365 adoption and best practices.
• Work with different teams or units to provide solutions based on their needs; define project KPIs and track them during and after the project.
• Measure and report on the adoption and impact of M365 tools and services using data and feedback.
• Identify and solve risks and issues that may affect the adoption and change process and elevate as needed.
• Work with IT, business, and project teams to align and integrate M365 adoption and change activities with other initiatives and processes.
• Keep up...