Mackenzie Health Onsite IT Support Specialist

Join Mackenzie Health as an Onsite IT Support Specialist, dedicated to delivering top-notch hardware and software support. This position cultivates exceptional user experiences through outstanding customer service and technical know-how.

As a vital member of the Service Delivery team, you'll interface with users across various Mackenzie Health locations to troubleshoot and resolve incidents. Strong problem-solving skills and the ability to communicate effectively with non-technical users in high-pressure scenarios are crucial. The role demands onsite availability across multiple shifts, ensuring broad service coverage for users.

Key Responsibilities:
• Provide onsite IT hardware and software support
• Troubleshoot diverse devices including desktops and mobile tech
• Communicate clearly with staff regarding technical issues
• Support clinical workstations and mobile point-of-care devices
• Troubleshoot printer setups within corpora...