Mainframe Application Support Engineer Toronto

Elevate your career as a Mainframe Application Production Support Engineer in Toronto, ON, with a hybrid work model. Engage in critical support tasks including incident ticket management and production inquiries.
This role requires expertise in application custodianship and working closely with developers to resolve production issues. You'll manage production support responsibilities, coordinate password renewals, and oversee certificate renewals. A strong focus on incident reviews and documentation is essential to ensure effective service delivery.
Key Responsibilities:
• Manage incident tickets and perform triage with precision
• Update and maintain problem records for risk assessments
• Collaborate with developers to investigate production issues
• Oversee Thales Purge and Client Card report reviews
• Document processes and support asset compatibility testing
Requirements:
• Experience in mainframe application support
• Familiarity with production tools...