maintenance controller

JOB RESPONSIBILITIES:

• To ensure that all ASC and RSC carry out servicing and repairs on SPANCO fleet of vehicles in accordance with the manufacturer's specification and requirement and/or SPANCO SOP.
• To vet job request by customer and/or ASC to ensure they are in order before issuing Approval Code within the stipulated service benchmark of 15 minutes.
• To provide 24 hours (3-shift duty) courteous and efficient services to all our customers.
• To update the maintenance history into FMS accurately information is received from our ASC or branches to check the data and task to be conducted by ASC against the record in FMS. This includes feedback that is required for future references, information of invoices or bills received, etc.
• Attending to enquiries and feedback from customers and ASC. Tact and courtesy must always prevail.
• To report to the Senior Executive or Manager, Maintenance Controller on all complaints or negative feedbac...