Major Incident Administrator

Job Description

The Network Response and Billing Incident Management team is responsible for delivering critical customer communications during service disruptions and emergency situations. Our mandate includes managing Email and SMS outreach to customers affected by network outages, billing incidents, wildfire response campaigns, and global crisis events. The job involves engaging with different stakeholders in analyzing the situation, gathering and preparing data, sending communications and request for credit compensation

Key tasks

• Deliver critical customer communications during service disruptions and emergency situations
• Manage Email and SMS outreach to customers affected by:
• Network outages
• Billing incidents
• Wildfire response campaigns
• Global crisis events
• Engage with stakeholders to analyze incident situations and assess impact
• Gather and prepare data for targeted customer communications <...