Major Incident and Problem Manager

Join Our Dynamic Team!

Are you ready to take your career to the next level in a vibrant and fast-paced environment? We are seeking a Major Incident & Problem Manager who thrives on collaboration and high performance. In this pivotal role, you will lead the Major Incident Management and Problem Management processes, driving continual service improvements and ensuring our customers receive exceptional support 24/7.

Key Responsibilities:

• Oversee the management of Major Incidents, ensuring effective communication and resolution.
• Conduct Major Incident Reviews and facilitate root cause analysis.
• Lead and coordinate Problem Management activities across various teams, prioritizing customer satisfaction.
• Maintain and enhance our Known Error database, ensuring timely updates and communication.
• Collaborate with stakeholders to streamline processes and im...