Major Incident Communications Lead

SAP is looking for a Customer Outage Communications Lead in Monterrey, who will oversee the Integrated Outage Communication process and support cross-organizational collaboration. The candidate will ensure accurate communication to customers and executives during major incidents, applying strategic thinking and crisis management skills.

The role requires strong competency in handling sensitive topics, working in a follow-the-sun model, and excellent communication skills in English. A Bachelor's degree is essential, with a Master's preferred.