Major Incident Manager

Our Purpose

Datacom is dedicated to connecting people and technology to solve complex challenges and foster innovation across Australia and New Zealand. We pride ourselves on building trusted relationships and delivering exceptional IT services to our clients.

Role Overview

As a Major Incident Manager at Datacom, you will play a critical role in managing high-impact incidents to ensure rapid resolution and minimal disruption to business operations. You will coordinate cross-functional teams, communicate effectively with stakeholders, and drive incident response improvements to enhance overall service reliability.

Key Responsibilities

• Lead the management and resolution of major incidents in accordance with ITIL best practices and Datacom policies.
• Coordinate communication between technical teams, vendors, and business stakeholders during major incidents.
• Ensure timely incident escala...