Major Incident Manager

Hybrid, Mexico City
Amer Sports is looking for a **Major Incident Manager** to lead the response and resolution of **high-priority IT incidents**. If you thrive in a fast-paced environment, have strong **problem-solving skills**, and can efficiently **coordinate across teams**, this is the perfect opportunity for you!
In this role, you will act as the **central point of contact** during major incidents, ensuring mínimal downtime and quick service recovery. You will **manage escalations**, maintain **clear stakeholder communication**, and drive **post-incident improvements** to prevent future disruptions.
**What you will be doing**:
- ** Major Incident Management**: Oversee **major incidents**, ensuring rapid and efficient resolution within **Service Level Agreements (SLA)**.
- ** Incident Coordination**: Act as the **primary incident lead**, facilitating collaboration across **technical and business teams**.
- ** Escalation Handling**: Ensure proper **escalation proce...