Major Incident Manager - Cloud Services

My client is a multinational software organisation, working across multiple channels and services.

They are looking to hire 2 Major Incident Managers for their global SaaS and cloud services team, to be based in their Bristol office.

You will be working as part of a global operations team with the goal of ensuring the highest service levels of availability of the mission critical software services provided.

The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across their service offering.

Manage the incident process, through taking ownership for matrix managed resources to restore normal service operation as quickly as possible to minimize the impact to service and business operations.

Ultimately accountable for the efficiency and effectiveness of the Service Delivery during the life cycle of the Incident for its particular customers, stakeholder and business unit.