Major Incident Manager

Overview The purpose of the IT Major Incident Manager role is to manage the recovery activities and communication of all Major IT incidents, including all stakeholder communications, driving IT teams to restore service (both internal and external providers), producing key Incident artefacts such as Incident Reports Key Accountabilities and Main Responsibilities Strategic Focus

Running Incident forums for incidents breaching SLA and complex low priority incidents where restoration is difficult.

Operational Management

Other operational responsibilities such as reviewing operational artefact, incident ticket quality assurance.

Continual Incident Management related education for Process Practitioners and the Business (both formal and informal).

Developing, analyzing and the timely delivery of insightful Incident Management related reports.

Conduct post Incident Reviews between IT and the Business.

Management and continua...