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Major Incident Manager

MXES Entserv Enterprise Services Mexico S. de R.L. de C.V.
Full time Mexico City, Mexico City Computer Occupations
Posted:
February 28, 2026
Location:
Mexico City, Mexico City, Mexico

Job Description

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

The Major Incident Manager is responsible for leading the response to high-impact IT incidents (typically Priority 1 or Priority 2), ensuring rapid service restoration, effective communication, and minimal disruption to business operations.

Incident Leadership

  • Lead and coordinate major incident response efforts across technical and business teams.
  • Establish and manage “war rooms” or bridge calls during critical outages.
  • Make real-time decisions to drive resolution and escalate when necessary.

    • Communication Management

  • Serve as the ce...

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    Job Overview

    Job Type: Full time
    Location: Mexico City, Mexico
    Posted: February 28, 2026
    Deadline: April 09, 2026