Major Incident Manager

Job Description:

At DXC we use the power of technology to deliver mission critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing and modern workplace.

ABOUT THIS ROLE

The Major Incident Manager is responsible for leading the response to high-impact IT incidents (typically Priority 1 or Priority 2), ensuring rapid service restoration, effective communication, and minimal disruption to business operations.

WHAT YOU’ WILL DO:

Incident Leadership

• Lead and coordinate major incident response efforts across technical and business teams.
• Establish and manage “war rooms” or bridge calls during critical outages.
• Make real-time decisions to drive resolution and escalate ...