Major Incident Manager,Assistant Vice President

The IT Command Centre AVP provides strategic leadership to ensure enterprise-wide production stability and service continuity. This role is accountable for managing major IT incidents, driving rapid resolution to minimize business impact, and overseeing critical incident response processes across complex environments. The AVP orchestrates 24/7 technical bridge operations, enforces governance for high-impact events and weekend changes, and conducts proactive health checks tomaintainoperational readiness. ByestablishingIT Service Management (ITSM) best practices,leveragingadvanced ITSM tools, and leading cross-functional teams during high-pressure situations, the AVP strengthens operational resilience, safeguards service integrity, and ensurestimelyremediation of issues. Weekend shift availability is essential as part of scheduledcoverage.

What you willbe responsible for

Major Incident Management