Major Incident Scribe/Commander

A unique opportunity to join a rapidly growing, world-class team providing support to top-tier customers. As part of the Oracle Cloud Command Center (OC3) Incident Management Team, you will be challenged daily and contribute to Oracle Cloud's success by working closely with Infrastructure, Product, and Development partners.

As an Incident Scribe/Commander, you will work with the Major Incident Commander to capture all significant information about incidents as they unfold, including problem descriptions, impacted systems, affected users, escalation points, and timestamps. Your primary focus will be on ensuring the availability of services for customer business functions, aiming to mitigate incidents within defined SLOs. You will maintain detailed knowledge of customer business functions and support change activities. When necessary, you will help incident commanders engage required resources across Oracle, perform timely escalations, and record incident transaction...