Major Incident Specialist Graduate

Hi, I'm Zandile Vanqa your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
What You'll Do
You will report to the Service Desk Lead
You will help with Major Incident Management support including, status assessments, engagement of teams, whiteboard updates and communications, and general incident management during major incidents.
You will serve as the initial contact and facilitator for system-generated events regarding multiple systems and environments throughout the entire CSG environment.
You will work a variety of shifts to include weekends, holidays, or extra shifts
You will be part of the 2026 Graduate Programme which runs for 12 months
You will be in the Cent...