Malaysia | Reservation Officer

Working within a team, you will be in daily contact with our clients and sales offices, processing bookings, answering questions and creating travel itineraries. A good Reservations Officer is focused on providing the best service/advise to our customers, has good product knowledge and keeps looking to improve it, has a professional mindset and a passion for travel in his/her work and at the same time is supporting the Company Sustainability initiatives.

Responsibilities

• Book hotels, excursions, special activities, restaurants, transfers, boat忍, rental car under immediate supervision of the TC.
• Request hotel bookings and other services.
• Check if the booking is on correct dates, room type, special remarks, and price once they receive the confirmation.
• Inform the TC if the room is not available or if there is any discrepancy and offer an alternative nearest date.
• Make sure the booking is confirmed within 24‑48 hou...