Mall Head

Job Description

The Mall Head supports the Area Manager in overseeing daily store operations across mall-based locations. This role is responsible for supervising staff, ensuring exceptional customer service, maintaining store standards, and driving sales performance. Acting as a key liaison between frontline employees and management, the Mall Head also provides timely updates on mall activity, marketing trends, and competitor actions—supporting strategic decisions and brand positioning.

B. Duties and Responsibilities

1. Team Supervision - Includes oversight of Senior Sales Associates, Customer Service Assistants, and Store Leaders/Heads

• Supervise and coordinate daily activities of store teams.
• Provide training, guidance, and motivation to store staff.
• Communicate and cascade approved shift schedules to all team members.
• Ensure adherence to schedules, productivity standards, and performance expectations.
• Serve as reli...