Manage Engine Service Desk Plus Pro Consultant-Remote

ManageEngine ServiceDesk Plus Pro Consultant-Remote

Responsibilities:

ServiceDesk Configuration

· Configure Service Catalog, Incident Management, Request Fulfillment, and Knowledge Base modules.

· Customize forms, workflows, and categories to align with business needs.

· Ensure consistent and user-friendly service desk experiences.

Automation & ITIL Alignment

· Implement Business Rules, SLAs, and Notification Rules to reduce manual effort.

· Align service desk processes with ITIL best practices (Incident, Request, Asset Management).

· Improve response and resolution times through intelligent automation.

Asset & License Management

· Manage the full IT asset lifecycle, including discovery and inventory.

· Track hardware assets and software licenses to ensure compliance.

· Maintain accurate CMDB relationships.

Reporting & Analytics

· Develop custom SQL queries, reports, and dashboar...