Job Description
In 2024, Yext acquired Hearsay Systems, bringing together two industry leaders to form one unified organization. By combining Yext's brand visibility expertise with Hearsay's best-in-class compliant engagement solutions, we're delivering even greater value to our customers. Our integrated approach unlocks a deeper set of data, insights, and recommendations — empowering brands to convert prospects into customers faster and more effectively.
Manage reviews for a variety of enterprise-level businesses on public platforms including Google, Facebook, and Yelp. The ideal candidate will be responsible for writing responses to customer reviews, ensuring that each response aligns with the client's brand voice and customer experience guidelines.
What You'll Do:
- Review Management:
- Monitor and manage customer reviews on public platforms such as Google, Facebook, and Yelp.
- Analyze and categorize reviews to understand customer sentiment and ...
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